---
title: "Questions about Envio Velox"
description: "Questions about Envio Velox and procedures after a sale on Shopee should be handled directly with the Envio Velox support team."
url: https://ajuda.escalashop.com.br/en/articles/49-questions-about-envio-velox
collection: "Loja Pronta"
updated: 2026-10-26
language: en
alternates: [pt-br]
---

# Questions about Envio Velox

Questions about Envio Velox and procedures after a sale on Shopee should be handled directly with the Envio Velox support team.

Support related to **Envio Velox** is provided exclusively by the platform itself.

This includes questions about:

✅ How Envio Velox works.

✅ Procedures after a sale on Shopee.

✅ Order flow with suppliers.

✅ Platform operational issues.

## **Important**

To receive support on these topics, access the **Envio Velox** support channel directly:

🔗 [https://enviovelox.com.br/dashboard](https://enviovelox.com.br/dashboard)

## **Still need help?**

If you:

-   If your question is about how **Loja Pronta** or **MSL** works.
    

Open the support chat right here on the platform.